Refund & Return Policy

Last Updated: 16-12-2025

1. Returns & Exchanges Overview

We want you to be completely satisfied with your purchase from https://mahninhijab.shop/. If you’re not happy with your item, we’re here to help with our 30-day return and exchange policy.

Return/Exchange Window: 30 days from delivery date
Condition Requirements: Unworn, unwashed, with original tags attached
Original Packaging: Must be returned in original packaging

2. Return Eligibility

✅ Eligible Items:

• Regular-priced hijabs, scarves, and accessories
• Defective or damaged items received
• Incorrect items shipped by us
• Size exchanges (subject to availability)

❌ Non-Returnable Items:

• Sale/clearance items (unless defective)
• Custom or personalized products
• Gift cards
• Items without original tags
• Items showing signs of wear or washing
• Intimate apparel (undergarments, caps, etc.)
• Items purchased more than 30 days ago

3. Return Process Step-by-Step

Step 1: Request Authorization

1. Contact our customer service within 30 days of delivery
2. Provide: Order number, item(s) for return, reason for return
3. Email: [returns@mahninhijab.shop]
4. We’ll issue a Return Merchandise Authorization (RMA) number

Step 2: Prepare Package

1. Include original tags on all items
2. Use original packaging if possible
3. Include a copy of your packing slip or order confirmation
4. Write RMA number clearly on outside of package

Step 3: Ship Your Return

1. Ship to our return address (provided with RMA)
2. Use a trackable shipping method
3. You are responsible for return shipping costs unless:
   • Item is defective/damaged
   • Wrong item was shipped
   • Our error caused the return

4. Refund Processing

Refund Timeline:

• Processing Time: 5-7 business days after we receive your return
• Credit Card Refunds: 5-10 business days to appear on your statement
• PayPal/Bank Transfer: 2-5 business days

What We Refund:

• Original item price
• Original shipping charges (if defective/wrong item)
• Tax (where applicable)

What We Don’t Refund:

• Return shipping costs (except for our errors)
• Original shipping costs (if returning for personal reasons)
• Gift wrapping fees
• International customs/duties

5. Exchange Policy

Size/Color Exchanges:

1. Follow standard return process
2. Include desired exchange item/details
3. We’ll ship new item once return is received
4. Price differences may apply if exchanging for higher-priced item

Exchange Availability:

Exchanges are subject to current inventory. If your desired item is out of stock, we’ll:

1. Contact you with available alternatives, OR
2. Process a refund instead

6. Defective/Damaged Items

If you receive a defective item:

1. Contact us within 48 hours of delivery
2. Provide photos/video of the defect
3. We’ll provide a prepaid return label
4. Choose: Replacement or full refund
5. We cover all shipping costs

Common Quality Issues We Cover:

• Manufacturing defects (loose threads, stitching issues)
• Shipping damage (torn packaging affecting product)
• Incorrect item shipped
• Significant color/material variance from website

7. International Returns

For International Customers:

• Return window: 45 days from delivery
• Return shipping: Customer’s responsibility
• Customs/duties: Non-refundable
• Refunds: Issued in original currency
• Bank fees: May be deducted from refund

8. Sale & Clearance Items

• Final sale – no returns or exchanges
• Exceptions: Defective items (contact within 48 hours)
• No price adjustments on sale items

9. Gift Returns

Returning a Gift:

1. Contact us with gift order information
2. We’ll issue a store credit/gift card
3. Refund goes to original purchaser’s payment method
4. Shipping costs non-refundable

10. Store Credit Option

If eligible for return, you may choose:

• Store credit: Issued immediately upon return approval
• Store credit never expires
• Perfect for: Future purchases, partial returns

11. How to Contact Us

For Returns & Exchanges:
📧 Email: bncontact123@gmail.com
📞 Phone: +919062929242
📍 Mailing Address: Kalinagar, Jagdishpur, Howrah, West Bengal – 711315

Include in your email:

• Order number
• Item name(s)
• Reason for return
• Preferred resolution (refund/exchange)

12. Important Notes

Quality Inspection:

All returns undergo quality inspection. We reserve the right to refuse returns that:

• Show signs of wear or washing
• Have removed/damaged tags
• Are missing components
• Arrive after 30-day window

Restocking Fee:

No restocking fees for standard returns within policy.

Return without Authorization:

Unauthorized returns may be refused or delayed.

Holiday Policy Extended Window:

Purchases made between November 1 – December 24 qualify for extended returns until January 31.

Quick Reference Summary

Pro Tips for Smooth Returns:

1. Inspect immediately upon delivery
2. Keep all packaging until sure you’re keeping item
3. Take photos if item arrives damaged
4. Use trackable shipping for returns
5. Include all documentation in return package